Terms & Conditions

Welcome to Repluxe.is. By accessing or using our website, you agree to follow the Terms & Conditions outlined below. Please review them carefully before making a purchase.

Repluxe.is specializes in high-quality reproduction down jackets and premium outerwear, offering customers exceptional craftsmanship at accessible prices.

1. General

These Terms & Conditions apply to all visitors and customers of Repluxe.is. By using our site or placing an order, you acknowledge and accept all policies referenced here.

We reserve the right to update, revise, or modify these terms at any time. Continued use of the website following changes signifies acceptance of the updated terms.

2. Product Information

Repluxe.is offers high-end replica down jackets and outerwear, produced with attention to detail, materials, and functionality.

All product descriptions, sizing details, and images provided on the website aim to represent items accurately. Slight variations may occur due to:

  • manufacturing batches
  • lighting or screen display differences
  • hand-measured sizing tolerances

We make every effort to ensure accuracy, but occasional errors or updates in materials may occur. If any major discrepancy is identified after ordering, we will contact you before processing.

3. Orders & Payments

By placing an order, you agree that:

  • All information provided is truthful and complete.
  • You are authorized to use the selected payment method.
  • You understand processing times can vary based on stock, order volume, and quality-check procedures.

Repluxe.is reserves the right to cancel or refuse orders due to payment issues, suspected fraud, policy violations, or inventory limitations.

4. Shipping & Delivery

We ship worldwide using reliable courier partners. Delivery times may vary by region.

Please note:

  • Customs inspections or courier delays are outside our control.
  • Customers must provide accurate shipping details. Items returned due to incorrect or incomplete addresses may require additional shipping fees for re-delivery.
  • Tracking information will be provided once the order is dispatched.

5. Return & Refund Policy

Our return policy is designed to ensure a fair and transparent experience.

Eligibility

To qualify for a return:

  • The item must be unused, unworn, and in the same condition as received.
  • All tags, protective films, and packaging must remain intact.
  • Proof of purchase (order number, invoice, etc.) is required.

Accepted Return Reasons

Returns are accepted only in the following cases:

  • Wrong item received
  • Damaged or defective item upon arrival
  • Significant deviation from product description

We do not accept returns for reasons such as preference change, minor variations, or size-related issues unless exceptional circumstances apply. (We offer size guidance prior to purchase.)

Refund Processing

Once the returned item is received and inspected:

  • You will be notified of approval or rejection.
  • If approved, refunds will be issued to your original payment method.
    Please allow 3–7 business days for your bank or payment provider to process and post the refund.

Return Shipping Costs

  • Customers are responsible for return shipping fees.
  • In exchange cases, Repluxe.is covers the cost of sending the replacement item back to you.

6. Order Cancellation

Cancellation requests must be made before shipment. Once an order has shipped, it cannot be canceled and will instead follow the standard return process (if eligible).

7. Customer Responsibilities

Customers are responsible for:

  • Reading item descriptions and size information before purchasing
  • Providing accurate shipping and contact details
  • Following care instructions for down jackets and outerwear

8. Contact & Support

Our support team is available 24/7 for order issues, assistance, or return requests.
If live chat is unavailable, please leave us a message or email, and we will respond as soon as possible.

9. Limitation of Liability

Repluxe.is is not responsible for delays, losses, or damages caused by:

  • third-party courier services
  • customs procedures
  • misuse or improper care of items

Our liability is limited to the value of the purchase.

10. Acceptance of Terms

By continuing to browse or use Repluxe.is, you agree to these Terms & Conditions. If you do not agree, please discontinue using the site.